Refund policy
In short
- Wrong, expired, damaged or missing item? Tell us within 48 hours of delivery with a clear photo. Once we have checked it, we replace it or refund you.
- If the problem is confirmed, we also pay back your return shipping.
- Opened or used packs can’t be returned.
- Questions: WhatsApp or call +91 78272 23590 (10 am to 7 pm, every day), or email support@shroomeed.com.
To complete your return, we require:
• A receipt or proof of purchase.
• A clear picture of the issue with the product.
• You to be in possession of the product to be returned. Products that have been disposed of cannot be requested for return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the inspection of the product against your claim.
The cost of returning the product to the Company has to be borne by the customer.
If the reported problem with the returned product is verified, the customer will get a reimbursement for the product along with the return shipping cost upon submitting the proof of the cost of return shipping.
*Non-Refundable Situations*
There are certain situations where no refunds are granted (if applicable):
• Product with obvious signs of use or tampering (open seal/packaging).
• Refund request raised after 48 hours or more post-delivery.
• Weight of the delivered product is lesser than the weight of the returned product.
• Return shipping is initiated 144 hours after the delivery time.
*Refunds (if applicable)*
If a problem is reported in a product, the product needs to be shipped back to the Company for verification. The claim of the customer will be verified by our unbiased experts, and appropriate action will be taken based on the outcome of such an inspection.
Based on the outcome of the inspection, you may receive a replacement of the products or get a refund of the purchase amount - a decision that is evaluated on a case-by-case basis.
We only replace/refund an item if it is defective or damaged.
*Refund Criteria*
The Return & Replacement of the orders are only approved for the below situations:
• Incorrect Product Delivered
• Expired Product Delivered
• Missing Products in the order
*Late or Missing Refunds (if applicable)*
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit/debit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@shroomeed.com.
*Sale Items (if applicable)*
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.
*Shipping Your Return*
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.