Last Updated: 3 October 2026
Shipping and Return Policy
Shipping & order delivery
• Order Processing: Orders are dispatched within 1 business day (within 24 hours of order confirmation). - Live Tracking: A tracking link will be sent via WhatsApp, Email, and SMS. - Delivery Updates: The tracking link will be updated with the estimated delivery date once the order is dispatched. - Shipping Fees: Free shipping on all orders placed through our website. In case of any delays, rest assured — we'll keep you informed at every step.
Required details for quick resolution
To process your request efficiently, please provide the following mandatory details: - Order ID - Unboxing video or clear images as proof of damage/defect - Product Batch Number & Manufacturing Date (for product-related issues)
Dispute & complaint resolution
We prioritise every concern and ensure fair, timely resolutions. - General Complaints: Resolved within 72 business hours - Shipment Damage Issues: Requires proof + unboxing video for investigation - Customer Escalations: Addressed within 24 hours by our support team
Delivery-related issues
Marked as delivered, but not received? Raise a dispute within 24 hours of getting the delivery notification. Proof of Delivery (POD) availability: POD is available for up to 7 days after delivery. Delivery concerns must be raised within 3–7 days, as per courier guidelines.
Reporting wrong, damaged or missing items
If you receive: - A wrong product - A damaged or missing item - An issue with product authentication or legitimacy - Any other product-related concerns Please report it within 48 hours of delivery for prompt resolution. What we need: - Order ID - Unboxing video or clear photos (for wrong, damaged, or missing items) - Authentication error details (for verification concerns) Resolution time: We strive to resolve these cases within 48–72 business hours, ensuring a smooth experience with your Shroomeed products.
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ShrooMEED™ Daily Shield — respiratory wellness powered by cordyceps militaris. 60 capsules, one month.